Terms & Conditions

These Terms & Conditions govern all quotes, sales, rentals, installations, servicing and support (the "Services") provided by ThinkScreens, a trading name of The Mesane Group (Pty) Ltd ("ThinkScreens", "we", "us") to the client ("you"). By accepting a written quote, signing an order, paying a deposit or otherwise instructing us to proceed, you agree to these Terms.

1. Quotes & orders

• Quotes are valid for 14 days unless stated otherwise.
• Prices exclude VAT, delivery, rigging, permits, structural work and content design unless expressly listed.
• Orders are confirmed once a signed acceptance and the required deposit are received.
• Currency fluctuations, changes in duties or supplier pricing may cause revised pricing on unfulfilled orders — we will notify you before proceeding.

2. Payment

• Standard terms are a 60% deposit on order acceptance and 40% before dispatch or installation, unless a project-specific schedule is agreed in writing.
• Ownership of goods only transfers once full payment is received.
• Late payments accrue interest at the prescribed rate under the Prescribed Rate of Interest Act.
• Rental invoices are payable in advance for each rental period.

3. Delivery & installation

• Lead times are estimates and depend on stock, freight and site readiness. We are not liable for delays caused by suppliers, shipping, customs, load-shedding, weather, permits or site access.
• You are responsible for a safe, dry, level and accessible install site with adequate power, data and structural support signed off by a qualified engineer where required.
• Any additional site work, cabling, hoisting, scaffolding, cherry-picker hire or after-hours labour is quoted separately.
• You must inspect goods on delivery and report visible damage within 48 hours in writing.

4. Warranty (purchased screens)

• Standard warranty: 24 months on LED modules, receiving cards, power supplies and control processors from date of invoice, unless extended in writing.
• What's covered: manufacturing defects, premature component failure and dead pixel counts above the manufacturer's published tolerance.
• What's not covered: physical damage, water ingress on non-IP-rated products, power surges, lightning, incorrect voltage, unauthorised repairs, use of non-approved parts, cosmetic wear, and consumables such as fans, filters and cables past their rated life.
• Response: we aim to respond to warranty tickets within two business days. Spare parts are supplied ex-works Cape Town; on-site labour and travel are billable unless a service plan is in place.
• The warranty is transferable only with our written consent.

5. Rentals & events

• Rental equipment remains our property at all times.
• You are responsible for the equipment from delivery to return, including theft, loss, water damage, power damage and any damage caused by third parties on site.
• A refundable damage deposit and proof of event/all-risk insurance may be required.
• Missing or damaged items are charged at current replacement value.
• Cancellations within 14 days of the event are billed at 50%; within 72 hours at 100%.

6. Content, artwork & media

• You warrant that any content, artwork, logos, video or media supplied to us for display is owned or licensed by you and does not infringe any third-party rights or applicable advertising laws.
• You indemnify ThinkScreens against any claim arising from the content you display.
• We may refuse to display content that is unlawful, offensive, defamatory or breaches broadcasting or outdoor advertising regulations.

7. Limitation of liability

To the maximum extent permitted by law, ThinkScreens' total liability for any claim arising out of the Services is limited to the amount paid by you for the specific goods or Services giving rise to the claim. We are not liable for any indirect, consequential, incidental or special losses — including lost revenue, lost profit, lost content, campaign losses or event cancellation costs.

8. Force majeure

Neither party is liable for failure or delay caused by events beyond reasonable control, including load-shedding, grid failure, natural disaster, strike action, civil unrest, pandemic, war, supplier failure or government action.

9. Intellectual property

All designs, drawings, quotations, software, control interfaces and technical documentation supplied by ThinkScreens remain our intellectual property and may not be copied, shared or reused without written consent.

10. Confidentiality & data

Each party will keep the other's non-public information confidential. Our handling of personal information is set out in our Privacy Policy.

11. Termination

Either party may terminate a contract for material breach that is not remedied within 14 days of written notice. On termination you remain liable for all work performed, goods procured, restocking fees and cancellation charges up to the date of termination.

12. Governing law & jurisdiction

These Terms are governed by the laws of the Republic of South Africa. The parties consent to the jurisdiction of the Magistrates' Court of Cape Town for any dispute, without limiting our right to bring proceedings in any court with competent jurisdiction.

13. General

• These Terms, together with the accepted quote and any signed schedule, form the entire agreement between the parties.
• No variation is binding unless recorded in writing and signed by both parties.
• If any clause is found unenforceable, the remainder continues in full force.
• We may update these Terms from time to time; the version in force at the date of your order applies to that order.

14. Contact